Privacy Policy

1. Introduction

AUTOMATESPOT LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our n8n and Activepieces managed hosting services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Name and email address
• Payment information (processed securely by Stripe)
• Company name (optional)
• Support ticket information and communications

2.2 Technical Information

We automatically collect certain information when you use our services:

• IP address and device information
• Browser type and version
• Usage data and activity logs
• Server performance metrics
• Error logs and diagnostic information

2.3 Workflow Data

Your workflow data, automation configurations, and related files are stored on your dedicated server. We do not access, view, or use your workflow data except when explicitly requested by you for support purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your payments and manage subscriptions
• Send you service updates, security alerts, and administrative messages
• Respond to your support requests and inquiries
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage and Security

4.1 Data Location

All data is stored on secure servers located in Germany, provided by Hetzner. We comply with GDPR requirements and European data protection standards.

4.2 Security Measures

We implement industry-standard security measures:

• SSL/TLS encryption for all data in transit
• Encrypted data storage
• Regular security updates and patches
• Automated daily backups retained for 7 days
• Access controls and authentication mechanisms
• Regular security audits

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With Stripe for payment processing, Hetzner for hosting infrastructure
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support@automatespot.com

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. After account termination, we retain data for 30 days for recovery purposes, then permanently delete it unless we are required to retain it for legal or compliance purposes.

8. Cookies and Tracking

We use essential cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze site traffic and usage patterns

You can control cookie preferences through your browser settings.

9. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe Privacy Policy)
• Hetzner: Server infrastructure (see Hetzner Privacy Policy)
• Google OAuth: Optional authentication method

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Company: AUTOMATESPOT LTD
Company Number: 16749469
Incorporated: 29 September 2025
Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: contact@automatespot.com
Telephone: 020 4542 9899
Website: automatespot.com
Data Protection Officer: contact@automatespot.com